WEB10, with its registered seat at Koste Nadja 33, Čenej, Serbia, (hereinafter: “We”), respects and protects the privacy of every individual or entity (hereinafter collectively referred to as: “Person” or “You”) whose personal data it collects (hereinafter: “Personal Data”).
We collect and store personal data in accordance with the Personal Data Protection Act of the Republic of Serbia (“Official Gazette RS No. 87/2018”) and, where applicable, the EU General Data Protection Regulation (EU 2016/679).
We value your trust and are committed to protecting your privacy.
If you have any questions, feel free to contact us at: info@web10.rs
General Conditions
Scope of Application
This Privacy Policy applies to all personal data processing by us, including data collected through our website https://web10.rs, written and verbal communication, service contracts, or any other source.
Definitions
- Personal Data: Any data relating to a natural person who can be directly or indirectly identified.
- Data Subject: The individual whose personal data is being processed.
- Processing: Any operation performed on personal data, whether automated or not.
- Sensitive Data: Includes racial/ethnic origin, political opinions, religious beliefs, health data, biometric data, etc. We do not collect sensitive data unless voluntarily provided.
- Personal Data of Children: We do not knowingly collect data from individuals under the age of 15.
Controller of the Data
WEB10 is the controller of your personal data and is responsible for its lawful and secure processing.
Principles of Data Protection
We ensure that personal data is:
- Processed lawfully, fairly, and transparently.
- Collected for specific, legitimate purposes.
- Accurate, relevant, and limited to what is necessary.
- Stored only for as long as necessary.
- Protected against unauthorized access and misuse.
How We Collect Personal Data
- Directly from You:
- Through our website, emails, social media, or phone communication.
- When concluding service contracts.
- When submitting complaints or exercising the right to withdraw.
- Automatically:
- Through cookies when you visit our website (See our Cookie Policy).
- From Third Parties:
- If you provide us with third-party personal data, you must have their consent.
Types of Personal Data We Collect
- Name and surname
- Gender
- Address of residence
- Contact number
- Email address
- Data collected via cookies
Purposes for Processing Personal Data
- To provide and manage our services.
- To fulfill contractual obligations.
- To communicate regarding offers, events, and updates.
- To process complaints or withdrawals.
- For statistical and analytical purposes (anonymized).
Legal Basis for Processing
- Your consent (can be revoked at any time).
- Contractual necessity (for providing services).
- Legal obligations (e.g., consumer rights).
Retention Period
- Data related to contracts: up to 5 years after contract termination.
- Data collected based on consent: until consent is withdrawn.
- Complaint-related data: up to 2 years after the complaint resolution.
Your Rights
You have the right to:
- Access your personal data.
- Request correction or deletion.
- Object to or restrict processing.
- Withdraw consent at any time.
- Data portability.
- File a complaint with the Commissioner for Information of Public Importance and Personal Data Protection.
To exercise these rights, contact us at info@web10.rs.
Data Transfers and Third Parties
We do not transfer your data to other countries or third parties unless required by law or with your explicit consent.
Data Security
We implement appropriate technical and organizational measures to ensure data security and confidentiality.
Cookie Policy
Our website uses cookies to improve user experience and analyze website traffic. For more details, please refer to our full Cookie Policy at https://web10.rs/privacy-policy.
Changes to the Privacy Policy
We reserve the right to amend this Privacy Policy. Updates will be published on our website at least 8 days before becoming effective.
If you have any questions or concerns regarding your personal data, please contact us at info@web10.rs.
WEB10 Team